1. Return Eligibility

Customers may request a return or exchange within 7 days of receiving their order under the following conditions:

• Wrong product delivered.
• Product received in damaged condition.
• Manufacturing defect found in the product.
• Size received differs from the size ordered.

2. Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

• Products used, washed, or altered after delivery.
• Products without original tags, packaging, or invoices.
• Items purchased during clearance or special sale events.
• Products damaged due to misuse or improper handling.
• Gift cards and promotional items.

3. Return Request Process

To initiate a return or exchange, customers must contact our support team within 7 days of delivery and provide:

• Order Number
• Product Images
• Reason for Return or Exchange

Once approved, our team will guide you through the return process.

4. Exchange Policy

Exchanges are subject to stock availability. If the requested size, color, or product is unavailable, customers may opt for a refund or store credit, as applicable.

5. Refund Policy

Refunds will be processed after the returned product has been received and inspected by our quality team.

• Online Payments: Refunds will be credited to the original payment method within 5–10 business days.
• Cash on Delivery (COD): Refunds may be processed via bank transfer or store credit after verification.

6. Cancellation Policy

Orders may be cancelled before they are packed or dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with supporting photographs. We will arrange a replacement or refund after verification.

8. Refund Processing Time

Approved refunds are generally processed within 5–10 business days. The actual credit timeline may vary depending on your bank or payment provider.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact information available on the ORVIKA platform.