Privacy Policy
Last Updated: July 2026
At ORVIKA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while using our website, mobile application, and related services.
1. Information We Collect
We may collect personal information when you create an account, place an order, subscribe to our newsletter, contact customer support, or interact with our platform.
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Order History
- Payment Information (processed securely through payment partners)
2. Information Collected Automatically
When you visit ORVIKA, certain information may be collected automatically through cookies and analytics tools.
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Viewed
- Time Spent on the Website
- Referral Sources
3. How We Use Your Information
We use the information collected for various purposes, including:
- Processing and delivering your orders.
- Providing customer support.
- Sending order confirmations and updates.
- Improving our products, services, and user experience.
- Personalizing content and recommendations.
- Preventing fraud and enhancing platform security.
- Sending promotional offers and marketing communications (with your consent).
4. Payment Security
ORVIKA does not store complete credit card, debit card, UPI, or banking details on its servers. Payments are processed securely through trusted third-party payment gateways that comply with applicable security standards.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality, remember user preferences, analyze traffic, and improve customer experience. You may disable cookies through your browser settings, though certain features may not function properly.
6. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only with:
- Payment Gateway Providers
- Shipping & Logistics Partners
- Technology Service Providers
- Government or Regulatory Authorities when required by law
7. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Data Security
ORVIKA implements reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission method is completely secure.
9. Your Rights
Subject to applicable laws, you may request access to, correction of, or deletion of your personal information. You may also opt out of receiving promotional communications at any time.
10. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such external websites and encourage users to review their privacy policies separately.
11. Children's Privacy
ORVIKA does not knowingly collect personal information from individuals under the age of 18. If such information is discovered, it will be deleted promptly.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team through the contact information available on the ORVIKA platform.